Special Order, Non-Stocked & Final Sale Items Policy. Please note that all Special Order, Non-Stocked, Custom, Made-to-Order, Replacement Parts, Service Parts, and Final Sale items are sold as final sale and are non-returnable, non-refundable, non-exchangeable, non-cancellable, and not eligible for store credit once an order has been placed with the manufacturer, supplier, or distributor. This policy includes, but is not limited to, products from Pfister, General Wire, Franke, Kingston Brass, Gerber, Rohl, Stiebel Eltron, Hardware Resources, Amerock, Top Knobs, KCD, Cab-Tec, J&K Cabinets, Pioneer, Kindred, Richelieu, Olympia, Central Brass, DreamLine, Swanstone, John Boos, Wolf, and any other manufacturer or supplier whose products are ordered specifically to fulfill an individual customer request. Any item that is not regularly stocked by PoshHaus, is sourced specifically for a customer, is ordered directly from a manufacturer or distributor, requires special procurement, is a replacement or service part, is custom-built, custom-sized, custom-finished, color-specific, finish-specific, configured, assembled, modified, personalized, discontinued, clearance, closeout, liquidation, showroom, open-box, display model, floor model, overstock, special buy, limited availability, or otherwise marked as Special Order, Custom Order, Final Sale, Clearance, Closeout, Non-Returnable, As-Is, or similar at the time of purchase shall be considered a Final Sale item. Because these products are purchased, manufactured, configured, or allocated specifically for your order and generally cannot be returned, restocked, resold, or credited by the manufacturer or supplier, they are not eligible for return, refund, exchange, store credit, cancellation, order modification, price adjustment, promotional adjustment, order reversal, or credit card dispute based solely on dissatisfaction with the purchase after the order has been submitted or processing has begun. Returns or cancellations will not be accepted due to buyer's remorse, change of mind, accidental ordering, ordering the wrong item, ordering the wrong quantity, incorrect measurements, incorrect specifications, finish or color preference, style preference, compatibility issues, failure to verify fitment, project delays, project cancellation, changes in project scope, contractor or installer errors, duplicate orders, delayed installation schedules, missed delivery appointments, refusal of delivery without an approved return authorization, products no longer being needed, dissatisfaction unrelated to a verified manufacturing defect, or failure to review product specifications, lead times, or manufacturer documentation prior to purchase. Customers are solely responsible for confirming dimensions, specifications, finishes, colors, compatibility, installation requirements, utility requirements, model numbers, quantities, and suitability for their intended application before placing an order. By placing an order for any item covered under this policy, you acknowledge that you have reviewed the product information, understand these terms, and agree that the purchase is final. The only exceptions are where prohibited by applicable law or when a product has a verified manufacturing defect or shipping damage that is reported within PoshHaus's published inspection and claims timeframes and is approved in accordance with the applicable manufacturer's warranty and PoshHaus's claims procedures. PoshHaus reserves the right to determine, at its sole discretion and in accordance with applicable law, whether an item qualifies as a Special Order, Non-Stocked, Custom, or Final Sale product and to refuse any return request that does not meet the requirements of this policy.
