Frequently asked questions

Ground shipping is free on standard-size orders of $99 or more. Oversized items that ship by LTL freight ship free on orders over $750, where the freight carrier covers the address. See the full shipping policy.

In-stock orders placed by 4 PM ET, Monday to Friday, ship the same day. Transit times are business days and don't include weekends or holidays. Each product page shows the estimated delivery window for your ZIP code.

Yes, with a custom quote. Alaska, Hawaii, Puerto Rico, APO/FPO and international addresses need a quote. Email sales@poshhaus.com and we reply within 24 hours, as long as the manufacturer allows shipping to that region.

Large items arrive by freight on a scheduled appointment. An adult (18+) must be there to sign. Open the top of each box and inspect everything before you sign, and note any damage on the delivery receipt.

PoshHaus+ items are in stock at our Keene, New Hampshire showroom or warehouse. They're ready to ship the same day or for free pickup. Look for the lightning bolt on product cards, or shop PoshHaus+.

Yes. In-stock items can be picked up free at 104 Emerald St, Keene, NH 03431, usually the same day. See pickup options.

These are the exact display pieces from our Keene showroom, sold at a special price. They are pick-up only (contact us before ordering if you'd like us to check on delivery), and first come, first served.

You can return most items within 14 days of receipt. Contact cs@poshhaus.com or call 844-438-7674 for a Returned Merchandise Authorization (RMA) number first; returns without one can't be accepted. Items must be in their original, unopened packaging with all parts. A 15% to 50% restocking fee applies depending on condition. Read the full return policy.

No. Only the purchase price is refundable. For orders that shipped free, the shipping cost we paid is deducted from the refund.

Contact us as soon as possible. See cancel or change an order for how it works, including special-order items.

104 Emerald St, Keene, NH 03431. Monday to Friday 10 AM to 6 PM, Saturday 10 AM to 3 PM, closed Sunday. Walk-ins are welcome, or plan your visit.

Yes. Kitchens, baths, lighting and finishes are on display, and our team can help you compare sizes, finishes and compatibility.

Checkout shows every payment method we accept, including PayPal. Financing is available through Affirm; see financing.

Use track your order with your order number and email, or reply to your shipping confirmation email.

Inspect everything when it arrives and report shortages or damage to us right away. See problem with my order.

Yes. Our product team can help with sizing, finishes and compatibility; contact us. You can also try the product finder, style finder or mood board.